Always looking for Enhanced CRB staff
Cleaners, caretakers and administrators needed for various assignments. Full time, part time and evenings available.
French Speaking Customer Service Advisor
The role will involve taking orders and dealing with general enquiries from customers. Accuracy is essential for the role together with excellent communication and written skills.
7.5ton Driver with ADR
Current ADR licence essential together with a full clean driving licence to delivery in the Wiltshire area.
Customer service advisor – 16786609
Up to £7.17 per hour
An ongoing temporary job opportunity has arisen for customer service staff to work in a busy call centre.
You will be required:
To handle telephone calls from customers and or distributors
KEY ACCOUNTABILITIES
Achieve targets to maintain productivity, quality and service standards.
Contribute to a positive and supportive team culture.
Promote positive customer/distributor perceptions continuously developing relationships
Demonstrate a flexible and cooperative approach towards changing business needs
Positive feedback from customers and distributors
QUALIFICATIONS/EXPERIENCE
GCSE level or equivalent C in Maths and English
Experience with customer contact
SKILLS AND COMPETENCIES
Ability to work in a team/team player
Cope with varying workloads and pressures
Good numeracy and literacy
PC skills
Good listening skills to clearly and accurately relay messages to processing
Accurately hand off technical telephone queries to appropriate person/area
Good soft skills to build a rapport and create a positive customer experience
Passionate about Customer Service and the need to treat customers fairly
Contact centre Advisor - 16771473
Up to £7.66 per hour
Job description is:
• To maintain customer service standards by answering calls promptly, remaining courteous and professional at all times.
• To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customers needs.
• To provide a clear and concise response to all enquiries and to ensure all information given is correct and accurate in response to the customer enquiry.
• To refer unresolved actions to the Manager, Business Support Unit for completion.
• To complete other duties as requested to promote prevention of fraud by completing internal checks and controls.
• To adhere to the Data Protection Act.
Essential skills:
• To escalate unresolved issues to the Manager in the first instance.
• To promote a positive company image.
• To remain focussed on the business requirements.
• To assist the team in achieving the Service Level requirements
Desirable skills:
• Excellent listening skills.
• Ability to communicate affectively
• Clear speaking voice
• Ability to work under pressure
• Good keyboard skills and the ability to work under own initiative within a team based environment.
Required Skills:
Contact centre experience Required 1 Year minimum
The contact centre is open 8am - 8pm Monday - Friday and Saturday mornings 9am - 1pm
You will be required to work 5 days a week at 7.5 hours a day on a rota basis |