Customer Service Advisor

Job Responsibilities

• Respond to customer inquiries by telephone, chat, and email.
• To provide customers with guidance, assistance, and exceptional service and support at all times across a number of different methods.
• To work cross functionally with other teams to escalate and resolve issues where needed. 
• Manage and coordinate customer upgrade workflows through platform migration
• Provide product walk throughs, resolve routine problems and communicate solutions or requested customer information. Follow up as necessary.
• Comprehensive knowledge of all product and service offerings.
• Analyse customer needs and refer to other service or technical departments as needed.
• Understanding of department systems and processes.

Skills Required

• Ability to deliver product walk-throughs with clarity and professionalism as required
• Create and maintain comprehensive project documentation using CRM.
• Maintain extensive rostering knowledge across all products and service offerings, including SIS systems, along with strong technical aptitude
• Ensure adherence to GDPR standards and to company Data Protection standards at all times
• Exhibit a high level of diplomacy, tact, and service to facilitate cooperation and good will to delight internal and external customers
• Take ownership of any customer complaints and take necessary steps to prevent reoccurrence
• Promote teamwork and foster an exemplary work environment

#ARCHERSJOBS